Shipping Policy

1. Processing & Dispatch Times

  • Orders are processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • Bulk and wholesale orders may require additional processing time—customers will be notified of any delays.

2. Shipping Locations

  • We currently ship Australia-wide, with a focus on Queensland, Victoria, South Australia and New South Wales.

  • For bulk orders, please contact us directly to discuss freight options.

3. Shipping Costs & Delivery Times

We offer reliable shipping Australia-wide. Shipping costs are calculated based on your location and order size.

Standard Shipping

  • Queensland: Estimated delivery within 2-5 business days.

  • New South Wales: Estimated delivery within 3-7 business days.

  • Other Australian States: Estimated delivery within 5-10 business days (shipping rates calculated at checkout).

Express Shipping

  • Express shipping is available for an additional fee and can be selected at checkout.

Bulk & Wholesale Orders

  • Large orders (5kg, 10kg, and 25kg bags) are shipped via courier.

  • Shipping costs and delivery timelines for bulk orders may vary—please contact us for a quote.

Once your order is dispatched, a tracking number will be provided via email. If you have any questions about your shipment, feel free to reach out to us.

4. Bulk Orders & Wholesale Shipping

  • Bulk orders (5kg, 10kg, and 25kg bags) will be shipped via courier, and shipping costs will be confirmed upon order placement.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • If you do not receive tracking details within 2 business days, please contact us.

6. Shipping Delays

  • While we work hard to ensure timely delivery, delays may occur due to courier issues, weather conditions, or supply chain disruptions.

  • We appreciate your patience and will keep you updated on any significant delays.

7. Damaged or Lost Shipments

  • If your order arrives damaged, please take photos and notify us within 48 hours to allow us to investigate and resolve.

  • If an order is lost in transit, we will work with the courier to resolve the issue.

8. Returns & Refunds

  • We accept returns on unopened, unused products within 14 days of delivery.

  • Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

  • For return inquiries, please contact us at [your email/contact info].